Privacy Policy

Get Healed Within is a certified life coaching and energy healing practice operating at gethealedwithin.com. We offer 1:1 life coaching sessions, Reiki energy healing, NLP, EFT Tapping, Ho'oponopono, Law of Attraction workshops, online courses, and a free 21-Day Daily Magic Practice programme.

Our practice is guided by the principle that healing begins within — and that every person who reaches out to us deserves to be held in a space of integrity, compassion, and total confidentiality.

For the purposes of applicable privacy laws, Get Healed Within acts as the data controller for personal information collected through this website and our services.

We only collect information that is necessary to deliver our services and support your healing journey. We collect information in the following ways:

Information you provide directly:

• Name and email address — when you book a discovery call, join a workshop, enrol in a course, or subscribe to our newsletter
• Phone number — optionally, when booking a coaching session or workshop
• Account credentials — if you create a client portal account (your password is stored as a one-way cryptographic hash and is never readable by us)
• Session intake information — goals, challenges, and background details you share when booking a coaching engagement
• Messages and notes — any written communication you send via our booking forms, contact form, or email
• Workshop booking details — which workshop you book, your preferred date, and any notes you include

Information collected automatically:

• Basic browser and device type (for website compatibility)
• Referring page or link you used to reach our website
• General geographic region (country/state level only)
• Pages visited and time spent on our website

We do not collect payment card details directly — all payments are processed securely through third-party payment processors who are PCI-DSS compliant.

We use your personal information solely to support your experience with Get Healed Within and to improve the quality of our services:

• To confirm and manage your bookings for coaching sessions, workshops, and courses
• To send you session preparation materials, Zoom links, workbooks, and follow-up resources
• To process your enrolment in the Daily Magic Practice or any online programme
• To respond to enquiries, messages, and support requests
• To send our newsletter and weekly healing content — only if you have subscribed and consented
• To maintain your client portal account and session history
• To issue certificates of completion for Reiki and NLP workshops
• To improve our website, content, and service offerings based on anonymised usage patterns
• To comply with our legal and professional obligations as a certified healing practitioner

We share your information only in the following limited circumstances:

• Service providers: We use trusted third-party tools to run our business, including email delivery services (Web3Forms), video conferencing (Zoom), and payment processing. These providers process your data only as needed to deliver services to you and are bound by confidentiality obligations.
• Zoom: When you join a workshop or coaching session via Zoom, Zoom's own privacy policy governs that interaction. We encourage you to review Zoom's privacy terms at zoom.us/privacy.
• Legal requirements: We may disclose information if required to do so by law, court order, or to protect the rights, safety, or property of our clients or the public — for example, in a genuine safeguarding situation.
• Professional supervision: Like all certified practitioners, we may discuss cases in anonymised form with our professional supervisor for quality and ethical compliance purposes. No identifiable information is shared.

All third-party service providers we work with have been selected for their commitment to data security and compliance.

The nature of life coaching and energy healing means you may choose to share sensitive personal information with us — including details about your emotional health, past trauma, relationships, and spiritual journey. We treat all such information with the highest level of care and confidentiality.

Practitioner confidentiality: Everything shared during a coaching or healing session is held in strict confidence. Session notes are stored securely, used only to support the continuity and quality of your sessions, and are never shared with any third party without your explicit written consent.

Boundaries of coaching: Please be aware that life coaching and energy healing are supportive, empowering practices and are not substitutes for licensed mental health, medical, or psychological treatment. We are not therapists or medical professionals and we do not diagnose, treat, or prescribe.

Our website uses minimal cookies and local browser storage to provide a functional and personalised experience:

• Session cookies: Used to keep you logged into your client portal during a browsing session
• Preference storage (localStorage): Used to remember your login session for up to 7 days if you choose "remember me"
• Analytics: We may use anonymised, aggregated analytics to understand how our website is used so we can improve the content and experience. No personally identifiable data is used for analytics.

We do not use advertising cookies, retargeting pixels, or any third-party tracking tools that follow you across other websites. You can clear cookies and localStorage at any time through your browser settings with no impact on your personal data held by us.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it:

• All data transmission between your browser and our website is encrypted via HTTPS/TLS
• Account passwords are hashed using SHA-256 cryptography and are never stored in readable form
• Client data is stored in secure, access-controlled cloud infrastructure
• Password reset tokens are time-limited (expire within 1 hour) and are single-use
• We regularly review our data practices and update our security measures

Retention: We retain your personal information for as long as you are an active client or have an account with us, and for a reasonable period thereafter in accordance with professional practice standards. Newsletter subscribers' data is held until they unsubscribe. You may request deletion of your data at any time (see Your Rights below).

While we take every reasonable precaution, no method of digital transmission or storage is 100% secure. If you have concerns about a specific piece of sensitive information, please contact us directly before submitting it through the website.

You have the following rights regarding your personal information at any time:

• Right of access: You may request a copy of all personal data we hold about you
• Right to rectification: You may ask us to correct any inaccurate or incomplete information
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data, subject to any legal obligations we must comply with
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, commonly used format
• Right to withdraw consent: Where we process data based on your consent (e.g., newsletter), you may withdraw that consent at any time by clicking "unsubscribe" or emailing us
• Right to object: You may object to us processing your data for certain purposes

To exercise any of these rights, please email us at contact@gethealedwithin.com. We will respond within 30 days. There is no charge for exercising your rights.

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us immediately at contact@gethealedwithin.com and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients by email.

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out. We are committed to resolving any concerns promptly and transparently.